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- Bertlett, Johan, et al.
(författare)
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Collaborative Decision Making (CDM) - A Pilot Study Exploring Participation and Empowerment Before Implementing New Technology and Work Procedures
- 2006
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Ingår i: Developments in Human Factors in Transportation, Design, and Evaluation. - 9789042302976 ; , s. 237-248
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Konferensbidrag (refereegranskat)abstract
- The pressure on European air-traffic logistics increases, both at the airports and in the sky, as the passenger rate increases. Handling airborne aircraft is becoming more rationalized as an effect of sophisticated technology and lower separation-minima. Technological and legal development at airports is lagging behind causing delays. Airport operations might be more efficient by increasing accurate flight-related information to the ground handlers serving the aircraft and the passengers during the turn-round processes. Increased collaboration between airport actors may stimulate optimal decision making with regard to the aircraft turn-round processes. Several change projects at European airports focus on increased airport efficiency gathered under a EUROCONTROL initiative. The concept being implemented, called Collaborative Decision Making (CDM), consists of new information-carrying technology and work procedures. The social and psychological aspects of implementing the CDM concept were studied during the pre-implementation phases at a European airport. The purpose was to exploratorily analyse the involved employees’ participation and empowerment preceding the implementation, and how that affected the employees’ attitudes and emotions toward CDM. Fourteen respondents from five airport organisations were interviewed. The results showed low level of participation and empowerment, affecting attitudes and emotions negatively towards the planning, preparation, and development phases preceding the CDM implementation. Attitudes and emotions toward the CDM concept were not affected.
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- Bertlett, Johan, et al.
(författare)
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Introducing “medarbetarskap” as a concept facilitating work related relationships: Theoretical considerations in an airport change process.
- 2007
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Ingår i: Human Factors Issues in Complex System Performance. - 9789042303256 ; , s. 497-509
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Konferensbidrag (refereegranskat)abstract
- The Swedish Air Navigation Service Provider, Luftfartsverket, together with Stockholm-Arlanda airport are implementing a new socio-technical concept called collaborative decision making. New technology and work procedures in collaborative decision making are directly affecting all organizations in an airplane turn-round process, and indirectly affecting legislators, authorities, suppliers, and passengers. A change of this magnitude needs a holistic approach covering the relationships among affected stakeholders. Medarbetarskap is introduced as a theoretical, ideological, and practical concept focusing on relationships based on democratic values, free and open communication, and experiential learning processes. Furthermore, medarbetarskap favours an intra-, and inter-organizational structure to align management/leadership, staff/workers, and work tasks at different systematic levels and different organizations to reach a common understanding of what is important in any given situation. From a psychological perspective, medarbetarskap facilitates learning via communication and reflection to develop knowledge about human behaviour and relationships from an individual to a societal level. The introduction of collaborative decision making will be examined from the starting-point that medarbetarskap facilitates the change process and daily operations at Stockholm-Arlanda airport by increasing horizontal and vertical collaboration, commitment, ability to influence, buy-in, empowerment, and by decreasing the gap between the technical and socio-organizational implementation process.
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- Bertlett, Johan, et al.
(författare)
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Learning from Near-Accidents
- 2002
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Ingår i: Proceedings of the Fourth European Conference of the European Academy of Occupational Health Psychology. - 1473-0200. ; , s. 89-92
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Konferensbidrag (refereegranskat)
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